ONTAP innovations, baseball, and Abbott and Costello
Introducing the Specialist Series: Matthias Giraud – B.A.S.E. jumper and professional skier
Ode to a logo (or “You changed the what?!”)
NetApp HCI Offers a New 2-Node Storage Cluster for a Starting, Scalable Entry Point for Customer Workloads
Fighting Ransomware: Part Two – ONTAP Native (aka Free) Tools for Detecting Ransomware
Quick Continuity Conversations: Infrastructure Insight

Customer Services that Move at the Speed of Conversation

June 22, 2020

Every day, hundreds of NetApp technical support engineers (TSE) troubleshoot customer cases on the front lines. They are superheroes who handle 15,000 cases each month. Yet these heroes were using “swivel chair” processes to navigate among nine separate systems to find and capture case data, support bulletins, known bug information, and knowledge base articles. They […]