Today we take the next step in revolutionizing support for storage by launching Active IQ — a system monitoring and reporting tool and key element of our existing Active Support program. We’re excited to offer Active IQ in Beta to all of our customers dealing with the large-scale challenges that accompany building large-scale IT infrastructures, particularly those around system monitoring.
The pace of data growth is relentless, as are your storage needs around it. Monitoring the performance and health of your storage shouldn’t be a labor-intensive undertaking. Easy access to key metrics — from system and volume performance to drive health and wear — let you manage your infrastructure and quickly triage issues affecting your business. More importantly, data should be easily digestible via a Web UI. Long-term retention is critical — how else can you decipher trends across your systems that influence infrastructure planning?
Active Support was SolidFire’s first step in revolutionizing support. Active Support continuously monitors and diagnoses your systems proactively. We analyze all manner of data, putting issues in context so proper support can be delivered. Active Support ensures clusters are maintained and operated at the highest possible level of availability and performance.
SolidFire’s Active IQ is a secure hosted service aggregating telemetry data from your SolidFire clusters (data that Active Support is already receiving). But with Active IQ, we’re putting long-term monitoring and system data in your hands, in real-time, at no extra charge for all customers under support.
Active IQ provides:
- Consolidated Monitoring – View information on all your deployed SolidFire clusters through a single pane of glass. Gone are the days of separate monitoring UIs for each disparate system.Alerts can be customized on a variety of metrics: upgrade notification, capacity and performance thresholds, system faults, drive wear and health. Those alerts can be proactive for planning purposes, or notification of key events occurring on your system.
Notifications are sent in real-time, instantly. No more waiting hours, days or weeks to access data about your system. You’ll receive an email notification the minute one of your custom alerts is triggered.
- Granular System Data – Telemetry data is sent to Active IQ as frequently as every 10 seconds. Active IQ aggregates a wide variety of information on all manner of system data: active volumes, deleted volumes, volume performance, system performance, system provisioned and used capacity, system efficiency, active nodes and drives, upgrade processes, system health … the list goes on. All of this data is quickly and easily accessible in graphical format through Active IQ’s Web UI.
- Historical Trending – All Active IQ data is retained for five years, granulary. We don’t roll up or condense older data for ease of viewing. Data points are kept at the frequency with which the system is polled, so you can quickly view system data from one hour, one week, one month, and all the way to five years back. Additionally, all that data is exportable, allowing you to run custom, extended analysis to fit your needs.