Tech ONTAP Podcast - Episode 12


Earlier this year, we sat down with members of our engineering group, also known as the Customer-0 Program, to learn more about how they test and implement new products and solutions before they become publicly available.


Now its time to introduce you to members of NetApp’s IT team, known as the Customer-1 Program, that test and implement those products and solutions within NetApp’s IT infrastructure once they become publicly available. That means products and solutions such as AutoSupport, Exchange, and many other business-critical applications are leveraged on NetApp products as soon as possible.


From Customer-1, we are joined by Michael Morris, Director of the Customer-1 Program, and Stetson Webster, NetApp on NetApp, Storage Architect, to learn more about the benefits they see from leveraging NetApp technology in enterprise organizations and how NetApp is innovating through the use of NetApp’s own products within NetApp IT.


Additionally, we sat down with the NetApp A-Team, which is a group of external IT experts and NetApp partners, in Las Vegas at Insight to talk all things NetApp. Also follow the NetApp A-Team on Twitter @NetAppATeam.


Important Links:



About Our Guests

As the director of NetApp’s IT Customer-1 program, Michael Morris manages an internal group of early adopters of new NetApp products. The group installs and runs NetApp products in a production IT environment and provides feedback before most customers begin to use the product. In this role, Michael is responsible for designing, managing, and operating NetApp’s storage, global data centers, hosting, and data center networking products, including FlexPod® and Hybrid Cloud. Previously, he managed the storage services team and communications architecture and engineering teams. Michael started as an IT network architect at NetApp in 2004.


Michael has a bachelor of science degree in management information systems from the University at Buffalo and a master’s in business administration (MBA) from North Carolina State University. Mike is also a Cisco-Certified Internetwork Expert (CCIE #11733) and a Cisco-Certified Design Expert (CCDE #20080002).


Stetson Webster, @stetsonwebster, leverages his extensive working knowledge of storage to define standards, roadmaps, and deployment strategies for NetApp technologies in our global data centers. Prior to joining the NetApp on NetApp team, Stetson was a NetApp solutions architect responsible for creating proof of concept architectures for NetApp’s Clustered Data ONTAP (cDOT) and Metro-Cluster implementations. Stetson has led lab demonstrations, testing scenarios, and integration activities and created lab guidelines and documentation. Prior to that, Stetson was the virtualization practice lead for NetApp Professional Services in the Southeast, where he managed deployments and integration across the East coast.


Before joining NetApp, Stetson worked as an IT Networks and Systems engineer for AT&T, IBM, Blue Cross/Blue Shield, and other companies. In these roles Stetson developed an in-depth knowledge and hands-on experience in UNIX® systems and operating systems and various applications and network protocols.


Stetson is a member of the Storage Networking Industry Association (SNIA). He is a SNIA-Certified Storage Networking Expert (SCSN-E) and SNIA High Achiever, an honor reserved for distinguished storage network industry professionals. He is NetApp and VMware®-certified, and has completed significant coursework at the University of the Virgin Islands.


Check out Stetson’s session at NetApp Insight, 1812-2 – Intelligent Analytics for Proactive Storage Operations, either in person in Berlin or after the event on the recorded sessions.


NetApp Insight Berlin Starts in 16 Days!

Have you registered for NetApp Insight Berlin yet? With over 300 technical breakout sessions to choose from, as well as Hands-On labs and onsite NetApp Certification Exams, Insight is one event you won’t want to miss. And if that isn’t enough, you can come and hang out with Glenn, Sully and Pete.


If you are new to the podcast, tune into any of our previous episodes to see what you may have missed, or find Tech ONTAP Podcast episodes on the NetApp Blog and at!


Each week, the Tech ONTAP Podcast discusses all-things NetApp, interviews subject-matter experts, and provides insights into the storage industry. Follow the hosts on Twitter: Pete Flecha (@vPedroArrow), Glenn Sizemore (@glnsize), and Andrew Sullivan (@andrew_NTAP). Subscribe to the podcast on SoundCloud, iTunes, or sign-up to receive the Tech OnTap newsletter.


Tech ONTAP Podcast

Andrew Sullivan

Andrew has worked in the information technology industry for over 10 years, with a rich history of database development, DevOps experience, and virtualization. He is currently focused on storage and virtualization automation, and driving simplicity into everyday workflows.