As applications rapidly migrate to public and private clouds, application developers like me are expecting more from traditional enterprise infrastructure. Simply providing servers and storage in a corporate data center, even in a cost-effective way, is no longer adequate. Inside NetApp, our IT Infrastructure team embraced this demand and built a highly automated, self-service, cloud-based application […]
Speed is mandatory in application development today. Inside NetApp IT, we have built a cloud-based, automated, self-service platform called CloudOne, which lets us rapidly deliver infrastructure to help shorten application development cycles. It offers the push-button deployment of an entire application development environment that includes the application code, a database, components, network interfaces, and a […]
As the first and earliest adopters of our own products, my infrastructure team, called Customer-1, runs NetApp® products in support of NetApp’s global enterprise. We also provide feedback to the product teams on our experience and recommend product improvements. We have a large-scale storage fleet of more than 100PB of raw storage with 450 storage […]
NetApp Active IQ provides customers and partners with actionable intelligence on their NetApp environment via a dashboard that summarizes performance, availability, capacity forecasting, health summary, case histories, upgrade recommendations, and more. Every week the system generates about 100TB of data and 225 million files―and it is growing! As the team responsible for IT operations and […]
When introducing our CloudOne platform inside NetApp, we wanted to meet certain minimum viable product (MVP) features including the capability to allow rapid, frequent production change through Continuous Integration, Continuous Deployment (CI/CD). We wanted our developers focused on writing code and rapidly releasing application changes, and not be concerned about other IT services like servers, storage, […]
Over the past couple years I have been part of an exciting NetApp IT initiative to build a DevOps platform that provides the cloud services, automation, and CI/CD release models that our application development teams need to build cloud native applications. We call the platform CloudOne as it provides one consistent developer experience, irrespective of […]
As storage management experts, NetApp IT leans on tools like Red Hat Ansible to help automate the delivery of consistent storage environments, reduce configuration errors, and respond to threshold limits. Two years ago, our team started using ONTAP® Ansible modules to reduce day 0 build times from a 2-day manual process to a 10-minute automated […]
Every day, hundreds of NetApp technical support engineers (TSE) troubleshoot customer cases on the front lines. They are superheroes who handle 15,000 cases each month. Yet these heroes were using “swivel chair” processes to navigate among nine separate systems to find and capture case data, support bulletins, known bug information, and knowledge base articles. They […]
In 2013, NetApp IT created its first Infrastructure as a Service (IaaS) portal that allowed a small group of superusers to request virtual machines and storage from a service catalog. Within minutes, a fully running infrastructure landscape for compute and storage would be provided, irrespective of the cloud destination. It was our first foray into […]
Like many IT organizations, NetApp IT finds burstable compute resources available through public cloud providers to be very attractive. Yet as cautious IT professionals responsible for NetApp’s data, we consider data privacy, compliancy, and security to be of utmost importance. The challenge for all of us is figuring out how to use the cloud on […]
The NetApp Support site, which provides our customers with self-help, interactive chat, and other forms of digital support, has been rebuilt on smaller, easier-to-manage services. The site has been transformed from an application with monolithic stacks to a modern microservices-based architecture, front ended by an Angular-based single-page application (SPA) UI. One key back-end system […]
At the 2019 NetApp INSIGHT® conference in Las Vegas, Lead Developer of Services Enablement Solutions Daniel Otto sat down with Cloud Editor in Chief Steve Mudd to discuss his role in the recent rebuild of the NetApp® Support site. The conversation focused on the benefits of using microservices versus a traditional approach. As a […]
Daniel Otto
David Fox
Stan Cox
Faisal Salam
Mohan Raj
Victor Ifediora
Robert Stumpf
Matt Norton
Kamal Vyas
Amit Vij
Mary Jo LeBlanc