NetApp HCI Offers a New 2-Node Storage Cluster for a Starting, Scalable Entry Point for Customer Workloads
Fighting Ransomware: Part Two – ONTAP Native (aka Free) Tools for Detecting Ransomware
Quick Continuity Conversations: Infrastructure Insight
Don’t Allow Your IT Refresh to Move at a Donkey’s Pace
Protection Against Ransomware: The FlexPod Solution
NetApp Named Google Cloud Technology Partner of the Year for Infrastructure

Customer Services that Move at the Speed of Conversation

June 22, 2020

Every day, hundreds of NetApp technical support engineers (TSE) troubleshoot customer cases on the front lines. They are superheroes who handle 15,000 cases each month. Yet these heroes were using “swivel chair” processes to navigate among nine separate systems to find and capture case data, support bulletins, known bug information, and knowledge base articles. They […]

How NetApp IT Uses Microservices to Access Data from Monolithic…

May 21, 2020

The NetApp Support site, which provides our customers with self-help, interactive chat, and other forms of digital support, has been rebuilt on smaller, easier-to-manage services. The site has been transformed from an application with monolithic stacks to a modern microservices-based architecture, front ended by an Angular-based single-page application (SPA) UI.    One key back-end system […]

NetApp IT Podcast: One Storage Engineer’s Passion for Automation and…

April 17, 2020

At the 2019 NetApp INSIGHT® conference in Las Vegas, Senior Storage Engineer Faisal Salam sat down with Cloud Editor in Chief Steve Mudd to talk about his experience supporting automation and software-defined storage solutions in NetApp.   In this interview, Faisal delves into using NetApp® ONTAP® Ansible to automate day-to-day storage management tasks. His strategy is […]

NetApp IT Podcast: Automating E-Series Management with REST API

March 31, 2020

At the 2019 NetApp INSIGHT™ conference in Las Vegas, Senior Storage Engineer Ram Kodialbail sat down with Cloud Editor-in-Chief Steve Mudd to discuss how NetApp IT uses the NetApp® SANtricity® Web Services Proxy to automate the discovery of new NetApp E-Series arrays and detect failure events.    With E-Series arrays scattered across multiple data centers, […]

NetApp IT Podcast: Using Cloud Insights for NetApp’s Global Storage…

March 19, 2020

At the 2019 NetApp INSIGHT™ conference in Las Vegas, Senior Storage Engineer Ken Lee sat down with Cloud Editor in Chief Steve Mudd to discuss his role in NetApp IT using Cloud Insights for NetApp’s global storage footprint. In this podcast, Ken shares how the team uses NetApp Cloud Insights—a SaaS subscription-based service—to monitor, troubleshoot, […]

NetApp IT Podcast: Rethinking the Skillsets of Storage Engineering Admins

March 13, 2020

At the 2019 NetApp® INSIGHT® conference in Las Vegas, Senior Manager of Storage Engineering Eduardo Rivera sat down with Cloud Editor in Chief Steve Mudd to discuss modern approaches and processes to managing storage. In this podcast, Eduardo debunks the myth that storage administrators are no longer needed as cloud and automation become more prevalent. […]