Every day, hundreds of NetApp technical support engineers (TSE) troubleshoot customer cases on the front lines. They are superheroes who handle 15,000 cases each month. Yet these heroes were using “swivel chair” processes to navigate among nine separate systems to find and capture case data, support bulletins, known bug information, and knowledge base articles. They […]
In 2013, NetApp IT created its first Infrastructure as a Service (IaaS) portal that allowed a small group of superusers to request virtual machines and storage from a service catalog. Within minutes, a fully running infrastructure landscape for compute and storage would be provided, irrespective of the cloud destination. It was our first foray into […]
Like many IT organizations, NetApp IT finds burstable compute resources available through public cloud providers to be very attractive. Yet as cautious IT professionals responsible for NetApp’s data, we consider data privacy, compliancy, and security to be of utmost importance. The challenge for all of us is figuring out how to use the cloud on […]
The NetApp Support site, which provides our customers with self-help, interactive chat, and other forms of digital support, has been rebuilt on smaller, easier-to-manage services. The site has been transformed from an application with monolithic stacks to a modern microservices-based architecture, front ended by an Angular-based single-page application (SPA) UI. One key back-end system […]
At the 2019 NetApp INSIGHT® conference in Las Vegas, Lead Developer of Services Enablement Solutions Daniel Otto sat down with Cloud Editor in Chief Steve Mudd to discuss his role in the recent rebuild of the NetApp® Support site. The conversation focused on the benefits of using microservices versus a traditional approach. As a […]
At the 2019 NetApp INSIGHT® conference in Las Vegas, Senior Storage Engineer Faisal Salam sat down with Cloud Editor in Chief Steve Mudd to talk about his experience supporting automation and software-defined storage solutions in NetApp. In this interview, Faisal delves into using NetApp® ONTAP® Ansible to automate day-to-day storage management tasks. His strategy is […]
In a famous scene in the classic movie The Wizard of Oz, “the Great and Powerful Oz” goes, “Pay no attention to that man behind the curtain.” At NetApp, we have our own wizard, and he is one person to whom our developers do pay attention, especially those developers who work on custom applications to […]
At the 2019 NetApp INSIGHT® conference in Las Vegas, Senior UNIX Systems Engineer David Fox sat down with Cloud Editor in Chief Steve Mudd to discuss how NetApp IT leverages NetApp® Trident, along with Red Hat Ansible and OpenShift technologies, to embrace automation and improve the efficiency of IT services by reducing the number of […]
At the 2019 NetApp INSIGHT™ conference in Las Vegas, Senior Storage Engineer Ram Kodialbail sat down with Cloud Editor-in-Chief Steve Mudd to discuss how NetApp IT uses the NetApp® SANtricity® Web Services Proxy to automate the discovery of new NetApp E-Series arrays and detect failure events. With E-Series arrays scattered across multiple data centers, […]
At the 2019 NetApp INSIGHT™ conference in Las Vegas, Senior Storage Engineer Ken Lee sat down with Cloud Editor in Chief Steve Mudd to discuss his role in NetApp IT using Cloud Insights for NetApp’s global storage footprint. In this podcast, Ken shares how the team uses NetApp Cloud Insights—a SaaS subscription-based service—to monitor, troubleshoot, […]
At the 2019 NetApp® INSIGHT® conference in Las Vegas, Senior Manager of Storage Engineering Eduardo Rivera sat down with Cloud Editor in Chief Steve Mudd to discuss modern approaches and processes to managing storage. In this podcast, Eduardo debunks the myth that storage administrators are no longer needed as cloud and automation become more prevalent. […]
At the 2019 NetApp® INSIGHT® conference in Las Vegas, Senior Director of IT Business Applications Robert Stumpf sat down with Cloud Editor in Chief Steve Mudd to discuss rebuilding legacy systems in a hybrid cloud world. In this podcast, Robert explains the culture shift of DevOps and describes creating an agile development methodology and […]
Robert Stumpf
Matt Norton
Kamal Vyas
Amit Vij
Mary Jo LeBlanc